We ask that all community members who engage with our social platforms do so in a respectful way. We will always do our best to listen to our community’s feedback, answer your questions honestly, and be as transparent as possible about information sharing. If you post to any of our social platforms, you are agreeing to abide by our community guidelines (as described in detail below). One reserves the right to moderate its community platforms and to determine what content, comment or account should be removed or blocked. The opinions, statements and viewpoints expressed on One’s posts are from the community members – including One employees or partners – and do not necessarily reflect the views of our company. They are the responsibility and reflect the view of the community member who posts the comment.
One strives to create an engaging, informative, and supportive community. We will do our best to moderate and quickly respond to comments and feedback; however, we can’t guarantee that we’ll reply to every comment. In general, we check the community threads several times throughout the day during business hours and as time permits on non-business days (weekends and observed holidays).
Each and every member can help us keep our community safe. If you see something that may violate our guidelines, please help us by direct messaging our account on that social platform. Our team will address the content in question and decide how to move forward. We want to note that there may be comments expressed by other community members on one or any of our platforms that you might not agree with but are not in violation of our community guidelines. We ask that all users engaging on our platforms read our community guidelines:
KEEPING PERSONAL INFORMATION SAFE
For the safety of our community, you may not publish or post personal information of others on the platforms (example: full name, job title, where that person lives or works, private contact information such as phone number or email, etc.) We will remove comments that include personal information.
This is a public community and anything you post can be viewed by others. You should not post personal or sensitive information that you would not want to make public. For example, you should never post your Social Security number, account number, passwords, PINs or other non-public personal information on any of our social media channels.
Remember that your posts are subject to the website’s privacy and data security practices and policies. Even if you delete a post later, it may have already been viewed by others.
CUSTOMER SERVICE INQUIRIES
We’re currently staffed M-F 9 am to 5 pm Pacific Time. If you are a One customer with a specific question about your account, you can get help by:
- Submitting a help request at https://help.onefinance.com/hc/en-us/requests/new
- Using our In-app chat available from the Details-> ‘Help’ button M-F 9 am to 5 pm PT.
- To schedule a time for us to call you back that works for your schedule, please click here. There you will be able to pick from the list of available times that fit best into your day. Once a call is scheduled, a member of our team will call you at the time you’ve selected.
We have a presence in various social media/social networking outlets and may occasionally identify and respond to customers seeking assistance with banking-related issues. In the event you receive such a communication from us regarding a service request or other need, you may be offered other One channels to help address those concerns as smoothly and effectively as possible.
LOCAL AND FEDERAL LAWS
You may not use the platforms for any unlawful purpose or to further illegal activities. We will remove any comments that appear legally objectionable or encourage and/or condone a criminal offense of any form. You may not promote violence against, threaten, or harass other people. We will not tolerate any form or threat of violence or harassment. Any user found to be in violation will have any and all comments removed and will be blocked from the platforms.
REPETITIVE COMMENTS, SPAM & BOTS
You may not engage in spamming (repetitive, personal promotion, third party promotion of sites, initiatives, or products). Accounts found to be engaged in such activity will have their comments removed and blocked from the platforms if necessary.
For your online safety, avoid opening any third party links, unless you trust the source. These links may pose a risk to your computer or take you to inappropriate sites.
VULGAR, MISLEADING OR OBSCENE COMMENTS
We encourage open, honest dialogue with us and within our community comments. Any account posting disrespectful or hateful comments will have any and all comments removed and will be blocked from the platforms. We reserve the right to determine what content, comment or account should be removed.
You may not post any obscene, misleading, explicit, vulgar, harassing, culturally, racially, or socially insensitive comments on the platforms. We may delete comments or posts that we deem to be:
- Profane, obscene, vulgar, inappropriate, disruptive or unrelated.
- Indecent, sexually explicit or pornographic material of any kind—including masked profanity where symbols, initials, intentional misspellings or other characters are used to suggest profane language.
- Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
- Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability.
- False, inaccurate, libelous or otherwise misleading in any way.
ENDORSEMENTS AND SPONSORSHIPS
We may occasionally post links to third-party sites or share content. Please note that this does not in any way constitute an official endorsement of the individual, website or company.
In addition, One has many advertising relationships. Some linked third-party sites may contain content from sponsors, or sponsorships, paid by One. These paid sponsors may disclose this relationship on their websites or in their social media posts. We will do our best to identify and disclose any relationships that One may have with an individual, site or company.
We are an independent business and reserve the right to keep private information such as statistics or revenue out of publicly released information. There will be certain confidential or proprietary information that we decline to comment on or disclose.
We reserve the right to change these guidelines at any time in order to support our goal of promoting an engaging, informative, and supportive community.