We’re here to help! Browse our Help Center to learn more about paycheck direct deposit.
Do you accept personal transfers as a direct deposit?
Direct deposits are not transfers made from one personal account to another.
What qualifies as a direct deposit?
We consider many forms of income as a direct deposit, not just paychecks from your employers. Paychecks can be from a private company or other employer type, social security income, annuities, retirement payments, government salary or other government payments such as unemployment payments.
Do you accept ACH transfers as direct deposits?
At the moment, we do not support ACH transfers for self-employed individuals. We are always working to add new features. Stay tuned for updates.
I don’t see my income on the list, how do I know if it qualifies?
If you believe a recent deposit into your account should be considered a direct deposit please reach out here with the following information:
- Date of Deposit
- Deposit Amount
- Depositor Name
- Reason for consideration
Are exceptions made for what qualifies as a direct deposit?
We will review cases individually and decisions will be made at One’s discretion based on the information provided.
How do I add my paycheck to my One account?
Step 1: Log into your payroll system.
Step 2: Fill in your personal information.
Step 3: Choose the amount of the deposit.
Step 4: Choose the Pocket you would like to fund.
Step 5: Fill in the bank name as Coastal Community Bank.
Step 6: Fill in your employer information.
Visit our Help Center for detailed instructions